1. Acceptance of Terms

By accessing or using Ultimate Furniture & Mattresses' website, products, or services (collectively, the "Services"), you agree to these Terms & Conditions. If you do not agree, please do not use the Services. We may update these Terms from time to time; continued use constitutes acceptance of the updated Terms.

2. Limited License & Acceptable Use

We grant you a limited, non‑exclusive, non‑transferable license to access and make personal, non‑commercial use of the site. You agree not to:

• Copy, modify, distribute, or create derivative works from site content without permission
• Use data mining, scraping, robots, or similar tools to extract data
• Reverse engineer or attempt to obtain source code of any part of the Services
• Upload malicious code or interfere with the security or operation of the Services
• Remove proprietary notices or infringe our or others’ intellectual property rights

3. Product Information & Pricing

We design and curate furniture, mattresses, and home goods for everyday living. We strive for accuracy in product descriptions, dimensions, finishes, availability, and pricing; however, errors may occur. Colors and finishes may vary by monitor and natural materials. We reserve the right to correct errors and update information without prior notice.

• Dimensions are approximate; please review specs and measure your space/doorways
• Some items require assembly; add‑on assembly may be offered at checkout
• Prices are shown in USD and exclude applicable taxes and shipping unless stated
• Promotions cannot be combined unless expressly indicated

4. Orders & Payment

4.1 Order Processing

• Orders are subject to acceptance, availability, and verification
• We may cancel or limit quantities for suspected fraud or errors
• You’ll receive an order confirmation and, when applicable, shipping updates
• Lead times vary by item (in‑stock vs. made‑to‑order)

4.2 Payment Terms

• We accept major credit/debit cards and other methods shown at checkout
• Charges may occur at order placement for in‑stock items; made‑to‑order items may require a deposit or full pre‑payment
• Taxes and shipping are calculated at checkout based on your destination
• We may update prices and promotions at any time

5. Shipping & Delivery

We ship small‑parcel items via carriers and large/oversized items via freight or white‑ glove partners. Delivery windows and services differ by item and destination.

• Estimated delivery dates are provided at checkout and in your confirmation email
• Oversized deliveries may require scheduling and adult signature
• White‑glove service (room‑of‑choice, assembly, debris removal) may be available in select areas
• Inspect items upon delivery and note visible damage on the carrier paperwork
• Carrier delays or events outside our control may impact delivery timing

6. Returns & Refunds

6.1 Return Policy

• Eligible items may be returned within 14–30 days of delivery, depending on the product category (see product page)
• Items must be unused, in original condition and packaging, with all parts and manuals
• Non‑returnable items include custom/made‑to‑order pieces, clearance/final‑sale, used or assembled items, and mattresses once opened (unless defective)
• Return freight fees and a restocking fee may apply; original shipping is non‑refundable

6.2 Refund Process

• After inspection, approved refunds are issued to the original payment method
• Please allow 5–10 business days after receipt for processing
• Report transit damage/defects within 48 hours of delivery with photos

7. User Accounts

You agree to provide accurate, current information and to keep your credentials confidential. You are responsible for all activity under your account and agree to notify us promptly of any unauthorized use.

• Maintaining the confidentiality of your account and password
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information is up-to-date

8. Prohibited Uses

You may not use our website or services for any unlawful purpose or to solicit others to perform unlawful acts. Prohibited uses include:

• Violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• Transmitting or procuring the sending of any advertising or promotional material
• Impersonating another person or entity
• Interfering with or circumventing the security features of the website

9. Limitation of Liability

To the fullest extent permitted by law, Ultimate Furniture and its affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, data, goodwill, or other intangible losses arising from or related to your use of the Services.

10. Disclaimer

The Services and all content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.

11. Governing Law

These Terms are governed by the laws of the United States and the state in which we are headquartered, without regard to conflict‑of‑law principles. You agree to the exclusive jurisdiction and venue of the courts located there.

12. Changes to Terms

We may update these Terms periodically. When we make material changes, we will post the updated Terms and adjust the "Last updated" date above. Continued use of the Services after changes become effective constitutes acceptance.

13. Contact Information

Questions about these Terms? Contact us: