Shipping & Delivery
Last updated: October 2026
Free Shipping
We offer free shipping on all orders with a minimum purchase of $250. Orders are processed within 1-2 business days and delivered within 5-7 business days depending on your location
- Free shipping on orders over $250
- Standard delivery: 5-7 business days
- Express delivery available at checkout
- Free delivery to Chicago area stores
Delivery Areas
We deliver to all US states. White-glove delivery service is available in the Chicago metropolitan area and surrounding regions
- Nationwide shipping available
- White-glove service in Chicago area
- Room-of-choice delivery for large items
- Assembly service available upon request
Large Furniture Delivery
For large furniture items such as sofas, sectionals, beds, and dining sets, we use specialized freight carriers to ensure safe delivery
- Scheduled delivery with 2-hour window
- Adult signature required upon delivery
- Inspect all items before signing
- Report any damage within 48 hours
Mattress Delivery
All mattress orders include free delivery and setup. Our delivery team will place the mattress in your desired room and remove all packaging.
- Free mattress setup included
- Old mattress removal available
- Delivered in protective packaging
- Same-day delivery available in select areas
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can also track your order from your account profile.
- Email confirmation with tracking number
- Real-time tracking updates via SMS
- Track your order from your profile page
- Contact support for any delivery issues
Returns & Exchanges
If you are not satisfied with your purchase, you may return eligible items within 30 days of delivery. Items must be in original condition and packaging
- 30-day return policy
- Items must be unused and in original packaging
- Free returns for defective items
- Refund processed within 5-10 business days
Contact & Support
For any shipping or delivery questions, our support team is available 7 days a week to assist you
- Phone support: Mon–Sun, 9AM–8PM CST
- Email response within 24 hours
- Live chat available on website
- Visit any of our Chicago-area store locations